Shipping

We will aim to dispatch the stocked items in 2-5 working days after confirmation of your purchase. We ship our products “signed for” by Royal Mail and other courier services, depending on weight and destination.

Shipping cost is calculated at checkout.

Important information for customers from outside EU countries:
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you.

These customs and excise rules vary by country by country. To determine your local regulations, contact your Customs Office.

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). 


Returns

Please be aware that all garments are bespoke and limited edition, as such we only accept goods that are faulty or sized incorrectly. Should you need to return items, please email us for a return form share@kraftworkn7. Items must be returned within 14 days of receipt. We ask that you return the goods unused, with any original tags intact.

  • When goods are returned, please retain proof of posting from your shipper, without this we cannot be responsible for any items that fail to reach us.

  • Any item not in its original condition, is damaged or missing parts not due to our error.

  • In returning your item, you will be responsible for paying shipping costs, these will only be reimbursed if goods are faulty.

  • Depending on your location, return times may vary.

Refunds

Once your return is received and inspected, we will send you an email to notify of receipt. We will then notify you of the approval or rejection of your refund. We will send you a replacement item within 5 days

When you return goods, please retain proof of posting from your shipper, without this we cannot be responsible for any items that fail to reach us.
If you are approved, then your refund, including return shipping cost will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days

Payments

We accept Visa, MasterCard, American Express, Apple Pay and Paypal through Stripe payments. All transacti­ons will be in Sterling.